Arnold & Self are members of the National Guild of Removers and Storers and The Removals Industry Ombudsman Scheme.
Each Client is asked to complete a Quality Questionnaire (QQ) following their move and some of these responses and also Client Letters are shown below.
November 2010
Such a good feeling that the exam is now behind us and we don't have
to worry about it until next year. Thank you so much for your help, I think we would find the desk situation really difficult without your assistance. As usual, your drivers were great and gave a lot of help.
Thank you once again, really appreciate your help.
Kind regards
Joan Hayman
October 2010
Lovely, helpful crew (and very patient!)
Mrs MacDonald
Excellent service, very helpful team. Would definitely use again & recommend to others.
Fahreen Meghani
Very pleased, Many Thanks
Paul Pamplin, Hull.
I am absolutely delighted with the removers. They were courteous, friendly, extremely helpful and made the move completely stress free and a happy event. Many Thanks to them.
Dr & Mrs Hafeez
I thought I’d just drop you an email to say that we were very happy with the service provided and found both the staff prior to and on the day very friendly and helpful.
Should we need your services again in the future, I don’t think there would be any question in our minds to not contact you for a quote.
Thanks again.
Regards
Lyndsey Beagley
I just wanted to drop you a quick note to say thank you for dealing with our move.
All your staff were extremely professional, courteous and above all helpful.
All our boxes are unpacked and ready for collection thanks to the quality of the packing and labelling.
We were very happy with the service and wouldn't hesitate to use your firm again or recommend you to a friend.
If you are ever in the market for an accountant, please feel free to give me a call.
Thanks again.
Regards
Shafiq and Fahreen Meghani.
August 2010
great service helped me to stay calm with the knowledge that everything was taken care of.
Mrs Beach, Bexhill on Sea
I would just like to thank the guys for a great job helping with our move last Friday. They all worked really hard.
N. Savvides, Surbiton
Excellent service, thank you.
Mrs Barton, West Ewell
Brilliant Service!
Mr Crowson, Wallington
July 2010
Arnold and Self were very helpful throughout the whole process. Would use them again.
A. Donald, West Clandon
The team were very helpful, friendly and made sure my move went smoothly. An excellent service.
L. Quinn, Cobham
The guys that actually moved us were really good, considering the weather was very hot. We are very satisfied with the whole operation.
Mrs Hobbs, Worthing
Mr & Mrs Gooblar, Epsom
June 2010
They were superb!
Mr & Mrs Gooblar, Epsom
Excellent, professional and friendly crew. We are delighted with the service and would definitely recommend Arnold & Self.
Mr Little, Epsom
Very Punctual, very helpful, moved into new home very quickly, excellent service. Thank you.
Mr Hartopp, Southampton
Very helpful, given last minute changes to requirements.
Mrs Sullivan, Redhill
Forgot to say thanks last week for the service we received on our move day. The guys, led by Paul, were excellent. Nothing was broken, and they worked really hard on both days to make the move go smoothly.
S. Hall, Wimbledon
The foreman Don was excellent. The young men who helped were helpful and polite. I would certainly recommend Arnold and Self.
Thank you for helping to make the move such a smooth one.
Mrs Pierce
May 2010
We were extremely pleased with the service we received from Arnold and Self. The crew were most efficient and were a credit to the company. We would be happy to recommend them.
Mr & Mrs Uridge, Alton, Hampshire
Sacha and Martin were very polite and helpful
Mrs Wood, Beer, Devon
An excellent service, would definately use again and recommend to friends - top rate service provided by all concerned.
April 2010
Service was 1st Class. Staff very helpful. Would recommend them to other people.
Mr Fitzsimons, West Wickham
Excellent all round service.
Mr Record, Woldingham
A first class service from start to finish. A great company to deal with.
Mr Oram, Caterham on the Hill
March 2010
On the whole we were happy with Arnold & Self. We would use them again. We obtained 3 quotes - A&S were not the cheapest but were the only firm to call us back after quoting.
Mr Schwarz, Waltham Chase
Feb 2010
Whilst in the process of unpacking I found the team extremely helpful, accommodating and professional - no job too small and I would certainly use your company again, what a team!
S. Rathray, Morden
Jan 2010
Very good moving experience. Would definitely recommend this company
A. Wates, Stourbridge
Jan 2010
They made an exceptional effort to help, bearing in mind the extreme wintry weather conditions on the day of the move.
Mr & Mrs Sinclair, Tadworth
Jan 2010
Despite heavy snowfall the crew arrived on time. They were very professional and made the best of an imperfect situation. We have used the firm before and were even more impressed this time around
A. Gutensohn, Kingston
Dec 2009
What a relief - great experience on what should have been an extremely stressful day! A professional, friendly great team - thank you so much
R. Mackenzie, Purley
Dec 2009
We would happily recommend Armold & Self. the whole process worked really well. Very pleased, thank you.
C. Trzcinski, Sanderstead
07 December 2009
The lads did a great job last week - please pass on my thanks to the team.
Please could you let me know when someone will be picking up the the
Cardboard boxes ?
Regards
Calum
November 2009
Overall service quality was Excellent!
Mr & Mrs Bostock, Tadworth
November 2009
Excellent service.
Mrs Zammit, Carshalton
06 November 2009
Made what could have been difficult, an easy task. Polite, efficient team, thank you!
Mrs Bennett
09 October 2009
Excellent service. Removal crew helpful and pleasant. If we where to move again (of course, we will not!) we woudl use Arnold and Self. Exceedingly good service.
Mr & Mrs Hitchens
October 2009
Excellent!
Mrs Austin, Croydon
