Arnold & Self was founded by Peter Arnold and Andy Self in 1986.
It was originally set up to carry out furniture deliveries for several local retailers including Allders Department Stores. In 1989 Ian Siddle (The current MD) joined the company from Allders where he worked in the transport department. The knowledge gained by delivering large furniture items and domestic appliances gave Arnold & Self the experience it needed to operate in the removals market.
Over the years the business was developed by adding furniture storage, archive storage, commercial and International Removals.
Today we operate a fleet of 8 vehicles from our 14,000 square foot warehouse on the Willow Lane Trading estate.
The current team consists of Ian (Managing Director) with Debbie and Grace running the office.
Debbie is our office manager and is ably assisted by Grace. They are responsible for the day to day running of the business. From taking customer calls, arranging survey appointments to preparing crews paperwork and corresponding with customers in preparation for their move date.
Surveys are carried out by Mark who has been in the removals Industry for over 30 years. His extensive knowledge comes from the fact he has worked his way up from a removal porter to driver, foreman and now Surveyor. He has been trained in all aspects of the removal industry Including Domestic, Commercial and International moves.
Our team on the road is headed by our Transport Manager Dave. He has been with the company for over 15 years. He ensures that all crews carry out their duties correctly. Making sure they use the correct materials and equipment in the correct way. He is also responsible for training new staff. His team consists of Gerald, Ian, Martin and Michael. Each of which can head up a team of guys to carry out your removal. All have been trained in packing fragile items including china, glass, pictures and mirrors. Along with the safe loading of our vehicles with furniture, they have also been trained to deal with more unusual pieces such as upright and Grand pianos, long case clocks and antique furniture.
To maintain the level in our service we employ a robust quality monitoring programme. We supply service quality questionnaires to all our customers along with a feedback form for checkatrade our on line review portal. The success of our team is reflected in the many positive reviews we receive on Checkatrade.
We often hear that customers' greatest fear is that their removals company won't turn up on the day. Now you can relax. Our "Move On The Day" Guarantee, guarantees that we will be there to move you on the day arranged or we will pay you twice the price of the contract*.
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;
The Furniture Ombudsman 3-4 Viewpoint Office Village Babbage Road Stevenage Hertfordshire SG1 2EQ T: 0333 241 3209 W: www.thefurnitureombudsman.org