Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Arnold & Self Removals relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Arnold & Self Removals or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

GDPR terms and conditions

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability accountability, it should only be collected and processed when its necessary
  • We hate spam as much as you do!
  • We will never sell, rent or make public or distribute your personal information

2.0 RELEVANT LEGISLATION

This website is developed to comply with the following national and international legislation with regards to data protection and user privacy

That this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are not sure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to identify the number of people using our site, to better understand how they find and use our pages and to see their journey through the website.

Although GA records data such as your geographical location, internet browser, device and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally recognize you but Google do not grant us access to this. Google is a third party data processor and details can be found on Google’s developer guides.

3.2 Our blog

You can choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, with the date-time and computer’s IP address that you submitted the comment.

This information is only used to recognize you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below.

Your comment and its associated personal data will remain on this site until we see fit to either 1.) Remove the comment or 2.) Remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with?

3.3 Contact forms and email links

You can contact us using the contact form on our Contact us page or an email link on the same page, none of the data that you supply is safe with us. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) Protocol. Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

3.4 Email newsletter

We are not sending email newsletter

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

We only store your personal details like name, address, email, and phone-number directly in website database. Here by we are giving the surety that your data is safe with us and never going to leak to anybody.

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by inmotion

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

6.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Data Controller

The data controller of this website is:

Telsamedia limited, a UK limited Company with company number: 0208 686 4577

Whose registered office is:

Telsa Media House

90 Stafford Road Wallington Surrey SM6 9AY

And whose operating office is:

101 law chambers,

kakaji Street, Nanpura, Surat

India

T: +91 756 777 4639

vivek@telsamedia.com

9.0 Data Protection Officer

Mr. Jayson Webb

Director, Telsamedia Ltd.
Telephone: 01284 830888
Email: jayson@telsamedia.com

10.0 Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.


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    We often hear that customers' greatest fear is that their removals company won't turn up on the day. Now you can relax. Our "Move On The Day" Guarantee, guarantees that we will be there to move you on the day arranged or we will pay you twice the price of the contract*.

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    We are accredited by

    Trading Standards The Furniture Ombudsman

    We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;

    Furniture & Home Improvement Ombudsman

    3-4 Viewpoint Office Village
    Babbage Road
    Stevenage
    Hertfordshire
    SG1 2EQ
    T: 0333 241 3209
    T: 020 8401 8778
    W: www.fhio.org

    Testimonials

    Couldn’t have asked for a better team than Mark and his team from Arnold and Self Removals. From day one their approach was professional. Owing to own circumstances with builders who didn’t complete our house in time we had to make last minute changes to move schedules but Arnold and self were very accommodating of our needs and helpful. On the day they were efficient, friendly and even ended up packing some stuff we didn’t quite manage to finish. When they turned up at our new house the house looked like a building site but they still did a great job of arranging all our items carefully and order. Fantastic team!

    -Mrs W
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